Standard & Poor's
Servicer Evaluation Spotlight Report
Keywords: outlook, investment, share, research, supply, financial, trends, equity


Full Report Price: $500.00
Sections: starting at $50.00
Delivery: Immediate Online Access
Publication Date: 01-JAN-08
Pages: 39
Format: PDF document  PDF Electronic Document
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Report Description

The residential mortgage servicing industry data contained in Standard & Poor's Ratings Services inaugural Industry Spotlight Report was collected solely through our Servicer Evaluation Analytical Methodology (SEAM) data collection process. SEAM is a proprietary data collection and benchmarking methodology developed to collect, analyze, benchmark, and trend servicer performance data. We collect servicer performance data twice each year: Jan. 1-June 30 and July 1-Dec. 31. All residential loan servicers with Standard & Poor's rankings of AVERAGE or higher are listed on our Select Servicer List and are required to submit their servicer performance data according to the aforementioned semiannual schedule.

For purposes of industry comparisons, the data used in this study was derived from the period Jan. 1, 2007, through June 30, 2007, and from the period July 1, 2007, through Sept. 30, 2007, unless otherwise indicated. The industry group used for data modeling in this spotlight report consists of approximately 91 servicers with rankings in the residential prime (GSE conforming, jumbo, and Alt-A product), subprime (loans for borrowers with FICO scores below 660 at origination), and
subordinate-lien (closed-end second-lien and HELOC) categories.



Table of Contents: Servicer Evaluation Spotlight Report
Management And Organization: Turnover (Page 3)
Management And Organization: Training (Page 4)
Management And Organization: Training (continued) (Page 5)
Subprime Mortgage Miscellaneous Statistics (continued) (Page 6)
Escrow Administration (Page 7)
Escrow Administration (continued) (Page 8)
Escrow Administration (continued) (Page 9)
Customer Relationship Management: Call Center Metrics (continued) (Page 10)
Customer Relationship Management: Call Center Metrics (continued) (Page 11)
Customer Relationship Management Call Center Metrics (continued) (Page 12)
Customer Relationship Management: Call Center Metrics (continued) (Page 13)
ARM Resets And Loan Modifications (continued) (Page 14)
ARM Resets And Loan Modifications (continued) (Page 15)
ARM Resets And Loan Modifications (continued) (Page 16)
ARM Resets And Loan Modifications (continued) (Page 17)
Default Management: Collections (continued) (Page 18)
Default Management: Collections (continued) (Page 19)
Default Management: Collections (continued) (Page 20)
Default Management: Loss Mitigation (Page 21)
Default Management: Loss Mitigation (continued) (Page 22)
Default Management: Loss Mitigation (continued) (Page 23)
Default Management: Loss Mitigation (continued) (Page 24)
Default Management: Loss Mitigation (continued) (Page 25)
Default Management: Loan Modification And Forbearance Break Rates (Page 26)
Default Management: Loan Modification And Forbearance Break Rates (continued) (Page 27)
Default Management: Foreclosure, Bankruptcy, And Real Estate Owned Metrics (Page 28)
Default Management: Foreclosure, Bankruptcy, And Real Estate Owned Metrics (continued) (Page 29)
Default Management: Foreclosure, Bankruptcy, And Real Estate Owned Metrics (continued) (Page 30)
Default Management: Foreclosure, Bankruptcy, And Real Estate Owned Metrics (continued) (Page 31)
Default Management: Foreclosure, Bankruptcy, And Real Estate Owned Metrics (continued) (Page 32)
Default Management: Foreclosure, Bankruptcy, And Real Estate Owned Metrics (continued) (Page 33)
Default Management: Foreclosure, Bankruptcy, And Real Estate Owned Metrics (continued) (Page 34)
Default Management: Foreclosure, Bankruptcy, And Real Estate Owned Metrics (continued) (Page 35)
Addendum (Page 36)
Addendum (continued) (Page 37)

 

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